Refund policy

🧾 Return & Refund Policy

1. Return Period

You have 30 days from the date of delivery to initiate a return. If more than 30 days have passed, we cannot offer a refund or exchange.

2. Eligibility

To be eligible:

• Items must be unused, unworn, unwashed, and in the same condition you received them.

• Items must include original tags and packaging.

• You must provide the receipt or proof of purchase.

• Custom, personalized items, perishable goods, beauty/personal care products, sale items, and gift cards are not returnable forestessentials.co.uk+6forestessentials.co.uk+6forestessentials.co.uk+6shopesssentials.net+4essentialsofficial.store+4essentialsofficialuk.com+4.

3. Initiating a Return

• Contact us at hita.ayurved.shop@gmail.com to request a return.

• Returns should be sent to the address provided after approval.

• Items returned without a request will not be accepted.

4. Return Shipping

• Once approved, you will receive a return shipping label and instructions.

• If you choose your own shipping method, you are responsible for the cost.

5. Damaged or Incorrect Items

• Inspect your order upon delivery.

• Notify us within 48 hours if items are damaged, defective, or incorrect.

• We will evaluate and resolve issues promptly—via replacement or refund .

6. Refund Process

• After we receive and inspect your return, we will notify you of approval status.

• Approved refunds are processed to your original payment method within 10 business days.

• Depending on your bank, it may take additional time to reflect in your account.

• If you haven’t received your refund within 15 business days from approval, please contact us.

7. Partial or Denied Refunds

• We may deny or partially refund items that are worn, damaged, or missing parts.

• The final refund amount may reflect any such deductions shopesssentials.net.

8. Exchanges

• We do not hold stock for direct exchanges.

• To exchange an item, please return it first, then place a new order.

9. EU 14-Day Cooling-Off

• For shipments to the EU, a 14‑day cooling-off period applies from date of receipt forestessentials.co.uk+10forestessentials.co.uk+10essentialsukclothing.com+10.

• All other eligibility rules above remain in effect.

10. Non-Returnable Items

• Custom-made or personalized items

• Sealed personal care or hygiene products once opened

• Perishable goods (food, flowers)

• Sale items and gift cards